Content Designer · Los Angeles

Content design for high-stakes UX

Safety, security, data privacy, compliance, generative AI: when your users need to understand what's at stake, clear communication is critical.

About

I'm Christian De Pape, a content designer with 15 years of experience shaping product language and systems.

I specialize in AI features, conversational experiences, and trust & safety UX — and I build scalable content systems so product teams can design with clarity, consistency, and confidence.

I've designed UX content for:

  • Zendesk Managing data privacy, account security, AI disclosures, and permission settings
  • Stripe Designing conversational compliance flows and KYC information-collection patterns
  • Care.com Informing parents and babysitters about safety practices and feature decisions
  • LinkedIn, Tinder, Grindr Guiding job candidates and users through onboarding and key flows
Christian De Pape

Work

UX writing samples
UX Writing

UX writing samples

Writing embedded in real product flows: information sequencing, microcopy, and decisions that removed friction.
Item filter in the Zendesk audit log
Trust & Safety Content Design

Item filter in the Zendesk audit log

Helping admins find what they're looking for in an account history of millions of events. 70% increase in filter usage.
Writing guide for Zendesk's Admin Center
Content Systems

Writing guide for Zendesk's Admin Center

Replacing an embedded content designer with a comprehensive guide teams could use independently — and that the VP of Design called a model for the whole product suite.
Framework for disclosing AI to Zendesk users
AI Content Systems

Framework for disclosing AI to Zendesk users

A framework for communicating generative AI risk clearly and consistently — to meet legal requirements, protect customers, and reduce business risk.
Pattern for permission settings in Zendesk
Trust & Safety Content Systems

Pattern for permission settings in Zendesk

Making it easier for any team to add clear, consistent permission settings — without a dedicated content designer in the room.
Collecting user feedback on AI-generated output in Zendesk
AI Content Systems

Collecting user feedback on AI-generated output in Zendesk

A pattern and guidelines for collecting useful AI feedback without constantly interrupting users or reinventing the wheel on every feature.

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